Platform Policies

Terms, privacy, and community guidelines for merchants and experts.

Terms of Service

By using Shopify Expert Hub, you agree to use the platform honestly and professionally. The platform connects merchants with Shopify experts for project-based work.
Experts are independent contractors, not employees of Shopify Expert Hub or Shopify Inc. All agreements are between the client and the expert directly.
Experts must provide accurate information about their skills, experience, and pricing. Misrepresentation may result in account suspension.
Clients agree to communicate clearly, pay agreed-upon fees, and provide necessary access and information for projects to be completed.
Shopify Expert Hub reserves the right to suspend or terminate accounts that violate these terms.

We collect your name, email, and profile information to provide platform services. Your email is used for account access and notifications you opt into.
Your public profile (name, title, skills, portfolio, reviews) is visible to all platform users. You can control visibility in Settings.
We do not sell your personal data to third parties. Message content between users is private and not shared.
Payment processing, when applicable, is handled directly between clients and experts. We do not store payment credentials.
You can request data deletion at any time through your account settings.

Step 1 — Direct Communication: Clients and experts should first attempt to resolve disputes through the platform's messaging system.
Step 2 — Mediation: If unresolved after 7 days, either party may contact our support team for mediation. Provide project details, communications, and evidence.
Step 3 — Review: Our team reviews the dispute within 5 business days and issues a non-binding recommendation.
Step 4 — Escalation: If either party disagrees, the dispute may be escalated for final determination by the platform admin team.
Evidence: Keep all communications on the platform. Off-platform communications may not be considered in dispute resolution.

Be respectful and professional in all communications. Harassment, discrimination, or abusive language will not be tolerated.
Do not share personal contact information (phone, email) in public areas of the platform. Use the messaging system for private communication.
Provide honest reviews based on actual experiences. Fake or retaliatory reviews will be removed.
Do not attempt to circumvent the platform's payment or communication systems. Off-platform transactions are not protected.
Report inappropriate behavior through the Help Center. Our team reviews all reports within 48 hours.
Repeated violations may result in temporary suspension or permanent account termination.

These policies may be updated periodically. Continued use of the platform constitutes acceptance of any changes. Last updated: September 2026.